Information We Collect
We recognize your right to confidentiality and are committed to protecting your privacy. We use the information that we collect on our websites, via email and forms to provide you with a superior experience and to communicate with you about products, services, and promotions. In addition we proactively use data provided by you in conjuction with our proprietary and open source algorithms for connecting you with the best Whens or legal advice possible. This information is stored in a secure database and is not tampered with, exported and remains confidential.
The user agrees through the use of the site that they will be notified of any relevant legal information sought, regardless whether positive or negative and that you hold When harmless for any repercussions or ramifications that may emerge from the emergence of the knowledge of any future outcome. It is the full responsibility of the user to then seek adequate legal advice and When is not liable for anything that may result from failure to do so.
We are pleased to hear from our customers and welcome your comments regarding our products. We include customer reviews on our website to allow other customers to see what you think about a product. These reviews may contain personally identifiable information, such as your name, should you choose to use your first and/or last name. We also allow you the option of sharing your review anonymously. Customer reviews are shown as is and remain unedited and are the sole views of the user. However When reserves the right to remove potentially abusive, inflammatory or insidious product reviews.
Information Automatically Collected
We automatically receive and collect certain types of information whenever you visit our websites. For example, like many other websites, we use “cookies” and web beacons (described below) and obtain certain types of information when your browser accesses our websites. This information includes the Internet protocol (IP) address of your computer, your geographic location as determined by your IP address, your browser software and operating system, your web server, the date and time you access our site, session information (such as download errors and page response times), information about your viewing, search and purchase history, and information about the referring URL and the URL clickstream to, through, and from our websites. We use this information to monitor the usage and performance of our site, to enhance our customers’ search and shopping experiences and to determine aggregate information about our user base and usage patterns.
Information From Third Parties
If we receive updated account information from third parties, we may revise your account for you so that we can efficiently process your orders, deliver your documents, consult to your When or otherwise communicate with you. For example, we may receive customer information from third parties with which we operate co-branded businesses. In addition, we may acquire customer names, e-mail addresses, and mailing addresses for select mailings from third parties.
Other Information You Provide
We collect additional information that you choose to give us. For example, you provide information to us when you complete surveys or complete forms, add items to your account, sign up for special discounts or coupons, communicate with us by e-mail, phone or otherwise, provide product reviews, or provide alternative delivery addresses.
Third Party Partners
We may enter into agreements and may share your personal information with other companies or individuals to perform functions on our behalf. These functions may include analyzing data; providing marketing assistance; processing credit card or debit card payments; fulfilling and delivering orders and providing customer service. The companies and individuals with which we work have access only to information necessary to perform their functions.
When you place an order online, your personal information and credit card or debit card information are encrypted using SSL encryption technology before being sent over the Internet. We use SSL technology to prevent your information from being stolen or intercepted while being transferred to us and once we have received it. However, no method of transmission over the Internet, or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security and you hold When harmless should such a breach occur.
To personalize and enhance your browsing and shopping experience, we use a feature of your Internet browser called a cookie. Cookies are small files that your browser places on your computer’s hard drive. Although we do not store personal information in cookies, we do tie cookies to a customer member ID which is then used to pull personal information out of the database for identification purposes. Cookies are not used to access information entered on the secure server. This information can be accessed only when you enter your name and password. If you choose to configure your browser to remove or reject our cookies, you will not be able to make purchases from our websites or take advantage of many of our features.
We do not sell products for purchase by children. If you are under 18, you may use our website only with the involvement of a parent or guardian.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, request deletion, or deactivate it by making the change on the My Account page or by e-mailing us directly. We will respond to your access request within 30 days. As long as your account is active, we will retain your information for the purpose of providing you with our services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
When will endeavour to provide a satisfactory product experience however due to the intangible nature of some of the product offerings, refunds or returns are strictly at the discretion of When.